Customer Service Engineer (After Sales Services Engineer), …, Indore

Department: Sales / Marketing Location: India Description Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.Key Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits. 2. Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.3. Service and Repair : Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance. 4. Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.5. Documentation: Maintain accurate records of technical support, service, and repair activities. 6. Collaboration: Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance. 7. Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D team. Skills, Knowledge and Expertise Skills and Abilities . Communication and problem-solving Time management and organization Ability to travel (up to 50% of the time). Education and Experience Bachelor's degree in Mechanical or Electrical Engineering or related field Minimum 4+ years of experience in after-sales service, technical support, or a related field.Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems.. #FEIndia