Team Leader Security (Jaipur)

Job Description

1. Knowledge and Ability
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
- Ensure that the team has been trained for all safety provisions.
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
- Motivate and develop staff to ensure smooth functioning of the department.
- Assist the Asst. Manager Security to submit Annual Security Operations & Capital budgets to the Director of Rooms.
- Provide effective support to the team to enable them to provide a range of effective and effective services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
- Ensure that the team has been trained for all safety provisions. 2. Service
- Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
- Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
- Treat every employee with respect and make them feel valued
- Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
- Go extra mile to make sure every guest needs are not just met, but exceeded.
- Assist and support team members and other departments in order to ensure a smooth operation
- Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
- Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
- Never fail the Top 5 Service Excellence
- Look at me
- Smile at me
- Talk to me
- Listen to me
- Thank me 3. Operations
- Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
- Constant supervision of the team members.
- Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
- Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
- Ensure to offer special protection to VIPs and Government Dignitaries
- Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
- Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to.
- Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
- Ensure to abide by the mission statement of the hotel. 4. Leadership
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
- Attend all briefings, meetings and trainings as assigned by management.
- Perform other reasonable duties assigned by the assigned by the Management 5.Values
- Authenticity
- Humility
- Excellence
- Generosity
- Graciousness
- Stewardship Apply on Kit Job: kitjob.in/job/4m0kyb