Customer Support Executive- eCommerce, Jaipur

Company Profile: Ubuy Technologies Pvt. Ltd. We are a product-based International Ecommerce Company with our own eCommerce portal ubuy.com offering our services all over the world (180+ countries) with providing service in software development and designing as well. Ubuy is an online E-commerce portal that helps you in getting what you need. Why Join Ubuy? Ubuy offers excellent opportunities for learning, growth, and career advancement in a dynamic customer support environment powered by AI-integrated CRM tools. You’ll gain exposure to innovative processes, global customer interactions, and continuous skill enhancement in communication and problem-solving. As part of our evolving Customer Support team, you will work with modern, automated systems, helping deliver seamless customer experiences while building a strong professional foundation. We also provide structured appraisal cycles with complete transparency, based on performance to support your career progression. Additional Perks: Enjoy a vibrant work culture with celebrations for major festivals and an exciting Annual Day event for all employees. Key Responsibilities
- ● Respond to customer inquiries across multiple channels including emails, chats, calls, and social media platforms. ● Handle customer concerns, complaints, and escalations, ensuring timely and effective resolution. ● Maintain strong process and product knowledge to provide accurate information and support. ● Ensure high levels of customer satisfaction by delivering a positive and professional experience. ● Proactively follow up with customers to ensure complete issue resolution. ● Manage workload efficiently, especially during peak hours, while maintaining service quality. ● Meet defined performance metrics such as response time, resolution time, and CSAT scores. ● Collaborate with internal teams and share customer feedback for continuous improvement. ● Coordinate with third-party vendors/partners when required. ● Follow standard operating procedures (SOPs) and company communication guidelines. ● Adhere to compliance, data protection, and company policies at all times. ● Identify customer pain points and suggest process improvements. ● Maintain a positive, empathetic, and professional attitude toward customers at all times. ● Communicate and coordinate effectively with colleagues and cross-functional teams. ● Take initiative to go the extra mile to engage and support customers. Required Skills & Competencies
- ● Strong communication skills and active listening ability. ● Excellent written and verbal communication skills. ● Proficient typing skills. ● Customer-oriented mindset with empathy and patience. ● Strong problem-solving and analytical abilities. ● Good presentation and interpersonal skills. ● Ability to adapt in a fast-paced environment. ● Knowledge of CRM systems and customer support tools. ● Comfortable working with MS Office tools. Qualifications
- ● Graduate in any discipline. Working Conditions : ● Shift Timing (Rotational – 8 hours): ○ General Shift: 9:00 AM – 5:00 PM ○ Morning Shift: 6:00 AM – 2:00 PM ○ Day Shift: 2:00 PM – 10:00 PM ○ Night Shift: 10:00 PM – 6:00 AM ● Working Days: 6 days a week ● Week Off: 1 day (rotational) ● Shift Policy: Rotational shifts (monthly change) Interested candidates can directly apply on or can call us
- +918306012362 in working hours. Pay: ₹20,000.00
- ₹35,000.00 per month Advantages:
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4m1hp5