Customer Support Representative, Jaipur

Key Responsibilities: - Donor Communication: Call donors and supporters to explain ongoing campaigns and the impact of their contributions. - Relationship Management: Build and maintain positive, long-term relationships with the organization's supporters. - Query Resolution: Assist donors with technical and administrative questions regarding payments, donations, and 80G tax-exemption certificates.- Engagement&Follow-up: Utilize WhatsApp and phone calls to follow up with interested supporters and keep them engaged. - Impact Storytelling: Share real-life impact stories and campaign updates to provide transparency and build trust. - Reporting: Maintain accurate donor records and detailed communication logs.- Team Coordination: Work closely with the internal team to coordinate campaign outreach activities. Qualifications&Skills: - Communication: Strong verbal communication skills in both Hindi and English. - Professionalism: Ability to speak professionally, empathetically, and confidently over the phone. - Interpersonal Skills: Natural ability to build rapport and handle donor queries with patience. - Technical Proficiency: Basic computer knowledge and proficiency in using WhatsApp for professional communication.- Passion: A genuine passion for social causes and a desire to help underprivileged communities and animals. Preferred Experience - Experience in telecalling, customer support, fundraising, or NGO outreach. - Familiarity with CRM (Customer Relationship Management) or donor management systems.- Knowledge of NGO administrative processes (e.g., 80G documentation).