Team Leader Security, Jaipur

Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels&Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Knowledge and Ability Provide effective support to the team to enable them to provide a range of effective and efficient services.Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel&guest satisfaction. Ensure that the team has been trained for all safety provisions. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Motivate and develop staff to ensure smooth functioning of the department. Assist the Asst. Manager Security to submit Annual Security Operations&Capital budgets to the Director of Rooms. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel&guest satisfaction. Ensure that the team has been trained for all safety provisions. Service Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful Treat every employee with respect and make them feel valuedCreate relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships Go extra mile to make sure every guest needs are not just met, but exceeded. Assist and support team members and other departments in order to ensure a smooth operationHire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions Never fail the Top 5 Service ExcellenceLook at me Smile at me Talk to me Listen to me Thank me Operations Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry. Constant supervision of the team members. Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Ensure to offer special protection to VIPs and Government Dignitaries Coordinate all investigations regarding theft or damage of property&personnel injury occurring within the premises with outside agencies&legal representatives. Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to. Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day. Ensure to abide by the mission statement of the hotel.Leadership Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness. Attend all briefings, meetings and trainings as assigned by management.Perform other reasonable duties assigned by the assigned by the Management Values Authenticity Humility Excellence Generosity Graciousness Stewardship