ServiceNow Analyst, Jammu

• Act as technical owner and manage a team of developers, assigning tasks and providing guidance • Mentor and lead development teams while ensuring delivery quality • Participate in requirement gathering, design, and development on the ServiceNow platform • Execute agile sprint tasks including development, unit testing, and peer reviews• Design, create, and customize workflows and workflow activities • Translate business requirements into technical solutions with cross-functional teams • Review code and design to maintain quality standards • Build and maintain technical documentation and user stories • Monitor platform health, usage, and compliance• Provide production support and resolve issues under pressure • Coordinate upgrades, testing, and regression activities • Lead knowledge transfer sessions and training workshops • Contribute to best practices and continuous improvement initiatives