Customer Support Specialist Jamnagar
Customer Support Specialist Jamnagar
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Jamnagar, India -
Posted: less than a week ago
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Description
About the job
About Renuit Logistics
Renuit Logistics is a logistics and supply chain partner focused on reliable freight, warehousing, and last-mile operations across key US lanes. We help businesses move products with confidence through explicit communication, proactive support, and operational accountability.
Our team believes outstanding service is built on responsiveness, ownership, and trust. We are growing and looking for people who care about solving customer issues quickly and professionally.
About the role
Renuit Logistics is hiring a Customer Support Specialist to support customers across day-to-day logistics operations. This is a fully remote role based in India.
In this role, you will be the first point of contact for customer questions, shipment updates, and service issues. You will work closely with internal teams to resolve concerns, communicate clearly, and ensure customers feel supported throughout their experience.
Position responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Provide accurate shipment updates, service information, and issue resolution support.
Escalate urgent or complex issues to the appropriate internal team quickly.
Follow up with customers until issues are fully resolved.
Document customer interactions and resolutions clearly in internal systems.
Share recurring customer feedback and common issues with management.
Maintain a friendly, empathetic, and solution-oriented communication style.
Support overall customer satisfaction by ensuring transparent and proactive communication.
Position requirements
English proficiency (written and spoken) is required.
Must be based in India.
Ability to work remotely with a reliable internet connection.
Strong communication and professionalism in customer interactions.
Compensation and benefits
Competitive salary (based on experience and location).
Remote work flexibility.
Opportunity to grow with a fast-moving logi Apply on Kit Job: kitjob.in/job/4m94zg
About Renuit Logistics
Renuit Logistics is a logistics and supply chain partner focused on reliable freight, warehousing, and last-mile operations across key US lanes. We help businesses move products with confidence through explicit communication, proactive support, and operational accountability.
Our team believes outstanding service is built on responsiveness, ownership, and trust. We are growing and looking for people who care about solving customer issues quickly and professionally.
About the role
Renuit Logistics is hiring a Customer Support Specialist to support customers across day-to-day logistics operations. This is a fully remote role based in India.
In this role, you will be the first point of contact for customer questions, shipment updates, and service issues. You will work closely with internal teams to resolve concerns, communicate clearly, and ensure customers feel supported throughout their experience.
Position responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Provide accurate shipment updates, service information, and issue resolution support.
Escalate urgent or complex issues to the appropriate internal team quickly.
Follow up with customers until issues are fully resolved.
Document customer interactions and resolutions clearly in internal systems.
Share recurring customer feedback and common issues with management.
Maintain a friendly, empathetic, and solution-oriented communication style.
Support overall customer satisfaction by ensuring transparent and proactive communication.
Position requirements
English proficiency (written and spoken) is required.
Must be based in India.
Ability to work remotely with a reliable internet connection.
Strong communication and professionalism in customer interactions.
Compensation and benefits
Competitive salary (based on experience and location).
Remote work flexibility.
Opportunity to grow with a fast-moving logi Apply on Kit Job: kitjob.in/job/4m94zg
Highlights
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Company nameRenuit -
Job positionCustomer Support Specialist Jamnagar
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