Information Technology Support Engineer (Jamnagar)

IT Support L0 (Fresher) Location: Vadodara, Gujarat
- 390021

Position Summary: We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0 Support Technician. The ideal candidate will have a strong foundation in computer science or information technology, excellent verbal communication skills in English, and a passion for troubleshooting and resolving technical issues.

Key Responsibilities: First Point of Contact: Serve as the initial point of contact for IT support, handling incoming support requests via phone, email, or ticketing system. Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, and networks. Incident Logging: Accurately document and log all support requests and resolutions in the ticketing system. User Assistance: Assist users with software installation, configuration, and basic troubleshooting. Hardware Support: Provide support for hardware issues, including desktops, laptops, printers, and other peripherals. Escalation: Escalate complex issues to higher-level support teams as needed. Customer Service: Maintain a high level of customer service, ensuring all users are treated with respect and professionalism. Documentation: Maintain and update IT support documentation, guides, and FAQs.

Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field (BCA, MCA, BSc). Communication Skills: Excellent verbal and written communication skills in English. Technical Knowledge: Basic understanding of computer hardware, software, and networking concepts. Problem-solving: Solid analytical and problem-solving skills. Interpersonal Skills: Good interpersonal skills with the ability to work well in a team environment. Adaptability: Ability to learn new technologies quickly and adapt to changing environments.

Desired Skills: Technical Troubleshooting: Basic troubleshooting skills for desktops, laptops, and network issues. Customer Focus: Ability Apply on Kit Job: kitjob.in/job/4mkf46