System Administrator, Jamnagar

Windows System Administrator (L3) Location:- Vadodara Job Summary:- As a Windows System Administrator (L3), you will serve as a senior member of our Managed Service Provider (MSP) team. This role requires advanced technical expertise, ownership of critical systems, and leadership in handling escalated issues. You will act as a trusted advisor toboth internal teams and clients, ensuring robust system performance, security, and scalability across multiple client environments. Key Responsibilities:- Escalation&Advanced Troubleshooting: Serve as the final escalation point for complex technical issues unresolved by L1/L2 teams. Lead in root cause analysis and resolution of critical hardware, software, and system incidents. Architecture&System Design: Plan, design, and implement advanced Windows Server infrastructures (2022 and upcoming 2025) and associated services such as Active Directory, Group Policy, DNS, and DHCP. Virtualization&Cloud Strategy: Lead the configuration and optimization of enterprisegrade virtualization platforms (VMware vSphere, Microso.. Hyper-V) and cloud services (Microsoft 365, Azure, and hybrid solutions). Provide architectural input for client specific environments. Security&Compliance: Define and enforce security policies, monitor for compliance, and lead incident response planning. Implement best practices for system hardening, patch management, and data protection. RMM&Automation: Drive optimization of RMM platforms (ConnectWise Automate, NinjaOne, Kaseya VSA). Develop automation scripts/workflows to improve efficiency, monitoring, and proactive issue resolution. Leadership&Mentoring: Guide L1/L2 administrators, provide knowledge transfer, and conduct training sessions. Act as a subject matter expert during client interactions. Documentation&Governance: Ensure comprehensive documentation of system architectures, policies, escalation processes, and disaster recovery strategies. Generate high-level reports and insights for management and clients. Requirements Education&Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). 7+ years of proven experience in Windows System Administration or related roles, with at least 2–3 years in a senior or escalation capacity. Technical Skills:Expert-level knowledge of Windows Server (2022, upcoming 2025) and enterprise services (AD, GPO, DNS, DHCP). Deep experience with virtualization technologies (VMware vSphere, Microsoft Hyper-V), including clustering, high availability, and disaster recovery. Advanced Microsoft 365 and Azure administration skills, including security, governance and integration across client environments.Strong scripting/automation skills (PowerShell or equivalent). In-depth understanding of networking protocols, security frameworks, and compliance requirements. Proven experience in handling high-priority incidents and managing system performance at scale. Interpersonal Skills: Strong leadership, mentoring, and client-facing communication abilities.Excellent decision-making skills, especially under pressure. Ability to translate complex technical concepts into business-friendly terms for clients and stakeholders.