Quality Engineer (Customer / In-Process / Incoming) (Telangana)

Job Title: Quality Engineer (Customer / In-Process / Incoming)

Location: Hyderabad Company: Cyient DLM Limited Industry: Electronics Manufacturing Services (EMS) / Aerospace / PCBA Manufacturing Job Overview

The Quality Engineer will be responsible for strengthening customer quality, in-process quality, and incoming quality control within the manufacturing environment. The role focuses on reducing customer complaints and returns, improving first-pass yield (FPY) and rolled throughput yield (RTY), enhancing detection mechanisms, and ensuring compliance with customer and regulatory standards. The position requires close collaboration with cross-functional teams (CFT) to drive continuous improvement and ensure robust quality systems.

Key Responsibilities

1. Customer Quality Management

- Reduce customer complaints and returns through proactive quality improvements.

- Investigate customer issues and drive effective root cause analysis and corrective/preventive actions.

- Develop strategies to prevent issue escape from organization to customers.

- Ensure horizontal deployment of corrective actions across all projects and customers.

- Monitor RMA (Return Material Authorization) cases and ensure closure within defined TAT.

- Act as the interface between customers and internal teams for all quality-related concerns.

- Provide timely updates to customers on issue status and resolution progress.

- Align internal processes with customer requirements and expectations.

- Maintain customer complaint logs, reports, and performance metrics.

- Support recent product introduction (NPI) to prevent quality issues.

2. In-Process Quality (IPQA)

- Monitor and improve FPY (First Pass Yield) and RTY (Rolled Throughput Yield) across projects.

- Identify and analyze top recurring issues; drive improvement actions with CFT.

- Map customer rejections with internal failures to identify gaps in detection.

- Lead GYAT (Go, See, Act, Teach) reviews and drive corrective actions.

- Monitor critical process parameters using SPC, Cp, and CpK analysis.

- Provide real-time support to IPQA teams on process observations and clarifications.

- Review and update Process FMEA (PFMEA) and control plans.

- Ensure closure of audit findings and periodic review of past audit actions.

- Apply structured problem-solving methodologies (8D, Lean Six Sigma, etc.).

3. Incoming Quality Control (IQC)

- Perform incoming inspection of PCB, electronic, and mechanical components.

- Ensure supplier quality compliance and address incoming quality issues.

- Handle SAP-based inspection records and documentation.

- Apply IPC standards (IPC-A-600) for PCB inspection and acceptance.

- Coordinate with suppliers and internal teams to resolve incoming defects.

- Drive improvements in supplier quality and incoming inspection processes.

4. Quality Systems & Compliance

- Develop and maintain quality documentation as per ISO standards.

- Support and coordinate internal and external ISO audits.

- Improve Quality Management System (QMS) based on audit findings.

- Ensure compliance with customer-specific and regulatory requirements.

5. Training & Continuous Improvement

- Train and mentor teams on quality standards and problem-solving tools.

- Promote awareness of quality expectations across production and support teams.

- Drive continuous improvement initiatives across customer, process, and supplier quality.

Qualifications

- Diploma / Bachelors Degree (BE) in Electronics & Communication (E&CE;), Electrical & Electronics (EEE), or related field.

- 3–6 years of experience in EMS, Aerospace, or PCBA manufacturing environment.

Required Skills

- Strong knowledge of PCB, electronic components, and mechanical inspection.

- Experience in customer quality, IPQA, and incoming quality functions.

- Hands-on experience with SAP and quality documentation systems.

- Familiarity with IPC standards (IPC-A-600 preferred).

- Strong problem-solving skills (8D, Lean Six Sigma).

- Experience with quality tools: SPC, Cp/CpK, GRR, PFMEA.

- Good communication and stakeholder management skills.

Preferred Experience

- Experience in aerospace or high-reliability electronics manufacturing.

- Exposure to customer programs such as Heart Hero, MVCS, Safran, SLB (or similar projects).

Key Objectives / Success Metrics

- Reduction in customer complaints and returns

- Improvement in FPY and RTY

- Timely closure of RMAs and customer issues

- Reduction in process and incoming defects

- Audit compliance and QMS effectiveness

Benefits / Value Proposition

- Opportunity to work on high-reliability and aerospace-grade projects.

- Exposure to end-to-end quality functions (Customer, Process, Supplier).

- Strong career growth in quality engineering and customer-facing roles.

Requirements Requirements

DIploma / BE
- in E & CE / EEE , Having 3
- 6 Years of Experience in EMS & Aerospace Industries
- PCBA manufacturing Plant

Benefits Strenghthing the Customer Quality & Incoming Quality Control

For Upcoming New added Projects ( Heart Hero , MVCS , SAFRAN , SLB ) Apply on Kit Job: kitjob.in/job/4lsyq4