Technical Support Engineer II (Telangana)

Essential Duties Responsibilities:
- Provide assistance to customers, consultants, and partners on the usage of Mitratech products through our customer support portal, email, chat, and phone.
- Troubleshoot issues through reproducing the problem and determining the resolution
- Create Knowledgebase articles regularly to expand self-help tools for customers and internally
- Triage newly reported problems, assign proper severity, and work to identify a resolution
- Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients
- Participate in client calls to give updates on outstanding support related issues
- May perform software updates, backups, and system maintenance
- May document technical environments, processes and procedures, testing plans, and project plans. Required Skills Experience:
- 2+ years experience working with enterprise software applications in support, development/QA, services, or similar technical role
- Bachelors or Masters of Science in Computer Science/Engineering or Business with an IS focus preferred
- Experience working with .NET applications preferred
- Intermediate proficiency with MSSQL and SQL Server/database preferred
- Experience with Windows server and IIS
- Experience with workplace architecture and troubleshooting strongly preferred understand how to troubleshoot application issues at App Server and DB layers, OS, security and auth layers, and anything in between
- Excellent organizational, customer relationship, verbal, and written communication skills
- Highly dependable and professional
- Excellent problem-solving and listening skills
- Highly motivated, self-starter with a positive attitude Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Apply on Kit Job: kitjob.in/job/4na8as