Operations Executive (GTB Nagar)

Be the connective tissue between our corporate office and our hotels across India. About Pasban Pasban — The Gatekeeper is founded by Akhil Anand, who built Tree of Life Resorts & Hotels into one of India's most respected boutique hospitality brands — scaling it to eighteen operating destinations across the country. Pasban is his next chapter, carrying forward the same philosophy: small inventory, strong sense of place, real local food, and unhurried service. We operate a growing portfolio of experiential boutique hotels across India. About the role The Operations Executive sits at our corporate office in Saket, Recent Delhi, and is the central point of coordination between corporate functions and our individual properties. You'll travel regularly to our hotels — supporting property teams, ensuring SOPs are followed, and making sure the loop between Delhi and the units closes on every operational thread that opens. This is a role for someone who likes to be hands-on, comfortable on the road, and quietly relentless about follow-through. Key responsibilities
- Act as the day-to-day operational link between the corporate office and each property — front office, F&B;, housekeeping, maintenance, and HR threads all flow through you.
- Travel regularly to properties — typically a week to ten days a month — to support on-ground teams, audit SOP adherence, and resolve operational issues in person.
- Work across our hotel software stack — PMS, channel manager, Zoho People, Zoho Desk, Zoho CRM — to surface issues, build dashboards, and keep data clean across systems.
- Coordinate cross-property projects — new SOP rollouts, audit calendars, training programmes, software implementations.
- Track operational KPIs across the portfolio and flag exceptions to senior leadership.
- Handle vendor and contractor coordination on behalf of properties — AMCs, procurement, statutory renewals.
- Support new property onboarding — pre-opening operational setup, SOP customisation, software configur Apply on Kit Job: kitjob.in/job/4m735m