Manager Client Servicing Gtb Nagar, GTB Nagar

Job Title: Manager- Client Servicing

Experience: 2+ yrs

Location: Delhi

Position Objective

Handle 2 or more Key accounts

Generate and handle 1 or more key business independently

Team management – Nurture and Grow a team and be responsible for the team and their targets

Handle Special projects for Phase1

Business Responsibility

Front end clients, anchor key accounts, develop current business relationships, generate and negotiate recent income for Phase 1 to an agreed annual target

Handle special projects end to end

Understand Client requirements, modification instructions, project brief & event objectives

Negotiating with clients & closing the deal

Act as a bridge between the Client and the Operations & Creative teams

Ensure the prompt and systematic servicing of all business enquiries

Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events

Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business.

Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team target

Take empowered decisions regarding your team as well as business negotiations.

Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends.

Client Management

Understands customer requirements and provides timely solutions accordingly

Build innovative strategies to retain key clients

Map key accounts periodically to ensure sustained focus on key account retention.

Handle escalations and delivery turnaround time appropriately

Ensuring 100% Client satisfaction in every project execution

Leverage on client feedback and ensure continuous reinvention

Talent Engagement and Development

Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work setting

Provide support and guidance to team members

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