Guest Relations Executive (Jayanagar)

Role Overview The GRE serves as the first point of contact for all store visitors, ensuring a seamless, well-managed, and qualified customer experience. The role includes handling inquiries, managing appointments, coordinating customer flow, and delivering efficient front-desk support while upholding brand standards. They are also responsible for end-to-end pre-, during-, and post-sales coordination — ensuring store readiness, enabling smooth in-store client engagement, and managing post-sales processes including alterations and overall exit experience. Key Result Areas (KRAs) 1. Client Journey Oversight Monitor and coordinate the end-to-end client journey across all store touchpoints to ensure smooth, comfortable and premium client experiences 2. Pre-Visit Operational Readiness Ensure all client-facing desks, teams and information systems are prepared before store opening, including appointment review and readiness for priority clients 3. Hospitality & Service Excellence Maintain consistent hospitality standards across the store and ensure associates follow defined service protocols during client interactions 4. Sales Support & Business Enablement Support associates during client interactions to facilitate smooth product presentation, cross-selling opportunities and sales conversion 5. Post-Visit Coordination & After-Sales Flow Ensure seamless transition of clients to billing, QRD and after-sales processes while maintaining communication and service continuity Key Performance Indicators (KPIs) 1. Client Journey Efficiency Ensure smooth coordination across all client-facing touchpoints with minimal service delays during active client visits 2. Operational Readiness Compliance 100% completion of daily logs, appointment reviews and desk readiness checks before store opening 3. Hospitality & Service Standards Maintain minimum 90% compliance with hospitality and service protocols during observed client interactions 4. Sales Support Contribution Enable cross-selling or assisted sales opportunities in at least 20% of supported client interactions 5. Escalation Resolution & Client Feedback Resolve 100% client concerns during store visits where possible and ensure feedback insights are documented for service improvement Pay: ₹20,000.00
- ₹25,000.00 per month Work Location: In person Apply on Kit Job: kitjob.in/job/4m1s1w