HOD Front Office (Orchha)

– Front Office HOD (Head of Department)Position Front Office HOD / Front Office Manager Department Front Office Reporting To General Manager / Operations Head Job Summary The Front Office HOD is responsible for managing the entire front office operations of the hotel, ensuring excellent guest service, smooth check-ins and check-outs, revenue optimization, team supervision, and maintaining hotel standards. The role requires strong leadership, communication, and operational management skills. Key ResponsibilitiesOperational Responsibilities
- Oversee daily front office operations including reception, reservations, concierge, bell desk, and guest relations.
- Ensure smooth check-in and check-out process for all guests.
- Maintain high standards of hospitality and guest satisfaction.
- Handle VIP arrivals, group check-ins, and special guest requirements.
- Ensure proper room allocation and coordination with housekeeping.
- Monitor room inventory, occupancy, and revenue generation.
- Resolve guest complaints and escalations professionally.
- Ensure adherence to SOPs, hotel policies, and service standards.
- Maintain proper grooming and discipline within the department.
- Coordinate with all departments for smooth hotel operations. Team Management
- Supervise and lead front office staff including receptionists, GREs, bell desk, and reservation team.
- Prepare duty rosters, shift schedules, and manpower planning.
- Conduct staff training and performance evaluations.
- Motivate team members to achieve service excellence.
- Ensure proper attendance and discipline management. Financial Responsibilities
- Monitor daily room revenue and upselling opportunities.
- Ensure accuracy in billing, cash handling, and night audit procedures.
- Control operational expenses within the department budget.
- Prepare departmental reports and MIS reports. Guest Service Responsibilities
- Ensure excellent guest experience at all touchpoints.
- Build strong guest relationships and handle feedback effectively.
- Monitor online guest reviews and improve service quality.
- Maintain hospitality standards as per hotel policies. Administrative Responsibilities
- Maintain departmental records and reports.
- Ensure compliance with legal documentation requirements.
- Coordinate with HR for recruitment and training requirements.
- Conduct departmental meetings regularly. Required Skills
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Guest handling and problem-solving ability
- Knowledge of hotel PMS software
- Revenue and reservation management knowledge
- Ability to work under pressure
- Valuable coordination and multitasking skills Qualification
- Graduate / Hotel Management Degree or Diploma preferred Experience
- Minimum 5–8 years of experience in Front Office operations
- At least 2–3 years in managerial role preferred Preferred Industry
- Hotels / Resorts / Hospitality Industry Salary Range
- As per industry standards and experience Working Conditions
- Rotational shifts
- Weekends and holidays operational duty applicable Apply on Kit Job: kitjob.in/job/4m54em