Chat Support Executive Jayanagar

An Email Support Executive is a specialized customer service skilled who manages communication with clients primarily through written correspondence. Unlike voice-based roles, this position focuses on providing asynchronous support, allowing for detailed troubleshooting and a clear paper trail of interactions. [1, 2, 3, 4, 5]Core Responsibilities Inquiry Management: Resolving user issues, queries, and concerns with explicit, effective, and skilled writing. Issue Resolution: Troubleshooting product or service problems by identifying root causes and offering step-by-step solutions. Record Keeping: Maintaining accurate logs of customer interactions, transactions, and feedback within a database or CRM. Escalation: Coordinating with technical or product teams for complex cases that cannot be resolved at the first level. Performance Metrics: Adhering to strict timelines to meet daily productivity targets, such as emails per hour and first-contact resolution rates. [1, 2, 3, 4, 5, 6, 7, 8]

Required Skills & Qualifications Communication: Exceptional written communication and email etiquette are mandatory. Typing Speed: Many roles require a typing speed of at least 50–70 WPM to handle high volumes efficiently. Technical Savvy: Proficiency in customer support software like Zendesk, Freshdesk, or Salesforce. Education: Typically requires a High School diploma or a Bachelor’s degree, depending on the complexity of the service. Soft Skills: High levels of patience, empathy, and the ability to work under pressure in fast-paced environments. Age criteria 18 to 29 years

Pay: ₹16,264.19
- ₹32,508.40 per month

Work Location: In person Apply on Kit Job: kitjob.in/job/4mg8ni