Delivery Manager Retail Jorhat

We are looking for an experienced Delivery Manager
- Retail to lead end-to-end project/program delivery with strong technical oversight. The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics. The ideal candidate should combine strong technical depth with program management expertise.

Key Responsibilities End-to-End Delivery Ownership
- Own delivery of multiple projects/programs across technology stacks Ensure projects are delivered on time, within scope and budget Drive estimation, planning, and milestone tracking Manage risks, dependencies, and escalations Stakeholder & Client Management
- Act as primary point of contact for clients/stakeholders Lead governance calls, status reviews (MBR & QBR), and executive reporting Manage scope changes and commercial discussions Team & Resource Management
- Lead and mentor engineering teams (developers, architects, QA) Resource planning and capacity management Drive performance reviews and skill development Foster high-performance and team-oriented culture Financial & Operational Management
- Own revenue and margin for assigned programs Monitor utilization and cost control Ensure SLA/KPI adherence Drive growth through delivery led initiatives Process & Quality Governance
- Implement Agile / Scrum / SAFe methodologies Ensure compliance with security and quality standards Drive continuous improvement initiatives Required Skills & Experience
- 15+ years overall experience with delivery management capabilities Very robust presentation skills Excellent people management skills Good understanding of digital skills (working experience in the digital skills in the early stage of the career) Prior experience in managing the delivery for different type of engagements (Development, Support) Very positive understanding of application support and the corresponding SLAs Prior experience of driving CSAT improvement through continuous service improvement initiative Strong solution building & presentation capabilities Assess client issues and use your expertise to develop solutions using applicable technologies and best practices. Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer's Apply on Kit Job: kitjob.in/job/4mezq7