Customer Support Associate J P Nagar (J. P. Nagar)

Customer Support Associate

Company: Dechub

Job Type: Full time / Internship

Location: Bengaluru / Remote

Department: Customer Support

About Dechub

Dechub is a fast-growing digital solutions and creative technology company specializing in web development, branding, digital marketing, UI/UX design, and business growth solutions. We work with modern brands and businesses to build impactful digital experiences.

Role Overview

We are looking for a proactive and customer-focused Customer Support Associate to join our team. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure a smooth and positive client experience.

Key Responsibilities Handle customer queries via phone calls, email, chat, and social media platforms. Provide accurate information regarding company services, project updates, and support requests. Resolve customer complaints and escalate complex issues to the relevant departments when required. Maintain professional and positive communication with clients at all times. Track and manage customer interactions using internal systems and tools. Coordinate with the design, development, and marketing teams for issue resolution. Follow up with customers to ensure complete resolution and satisfaction. Maintain records of customer feedback and prepare support reports when needed.

Required Skills & Qualifications Excellent verbal and written communication skills in English. Strong interpersonal and problem-solving skills. Basic knowledge of computers, email handling, and customer support tools. Ability to multitask and work in a fast-paced environment. Positive attitude and willingness to learn. Prior experience in customer support or voice process is an added advantage.

Preferred Qualifications Bachelor’s degree or pursuing graduation in any discipline. Freshers with solid communication skills are encouraged to apply.

What We Offer Opportunity to work with a growing digital-first company. Hands-on learning and professional development. Cooperative and creative work environment. Career growth opportunities within the organization.

Pay: ₹10,368.29
- ₹34,169.58 per month

Work Location: In person Apply on Kit Job: kitjob.in/job/4lryne