Learning and Development Manager (Talala)

Learning & Development Manager – F&B; Operations

Company Description Confidential company is a progressive hospitality hub dedicated to redefining travel by offering transformative experiences that go beyond traditional vacations. We are passionate about thoughtful design, sustainability, and giving back to the setting, working to create positive change in our communities. Our retreats are curated to inspire, center, and connect individuals while fostering meaningful interactions. As part of a global collective, we embrace innovation and aim to create a more meaningful and harmonious lifestyle for our guests and team members.

Key Responsibilities

Training & Development Design, implement, and manage training programs for all F&B; associates, supervisors, and managers. Conduct induction and onboarding programs for new F&B; team members. Develop SOP-based operational training modules for restaurants, bar, in-room dining, banquets, and specialty dining outlets. Conduct regular refresher training on service standards, food safety, hygiene, grooming, and guest interaction. Identify training needs through performance evaluations, guest feedback, audits, and operational observations. Create learning calendars and monthly training schedules for F&B; departments. Service Excellence & Quality Standards Ensure all F&B; associates consistently deliver exceptional guest experiences aligned with luxury hospitality standards. Train teams on upselling techniques, menu knowledge, wine & beverage service, and personalized guest engagement. Monitor service quality through audits, mystery audits, and floor observations. Support outlet managers in improving guest satisfaction scores and service consistency.

Operational Support Collaborate with F&B; leadership to improve productivity, communication, and operational execution. Support pre-opening or new outlet training initiatives when required. Maintain updated SOPs, training manuals, and learning records. Conduct train-the-trainer sessions f Apply on Kit Job: kitjob.in/job/4m34cr