Cafe Manager (Kammanahalli)

Reporting to: Area Manager Reportees: Asst Café Manager, MTs, OTs, Brew Master, Team Members. KRA:
- Translating company’s objectives in the region
- Ensure store compliance with company’s operational procedures
- Lead, motivate & develop team to maximize profits
- Drive customer focus through service standards in area Knowledge, Skills & Abilities: § Excellent communication & influencing skill § Result oriented § Financial awareness & understanding of P&L; § Ability to strategize & analyze reports § Sales & marketing orientation § Planning & organizational skills § Building & developing high performance team § Operating system & internet skills Qualifications: Exposure: § BHM graduate / Any Graduate § 2
- 8 years of experience in handling Cafes § QSR or Coffee Background Duties & Responsibilities: Financial: Ø Supervise an individual outlet. Ø Maximize Café sales performance and drive profits. Ø Sales forecasting and apportioning targets across teams. Ø Asset & Equipment maintenance. Ø Assuring the Timely & Accurate indent is placed for the café. Ø Wastage control measures. Ø Ensuring the compliance of the SOPs on cash & all the tenders. Ø Timely forecast of the stock in order to ensure the smooth operation of the cafe. Learning & Development Management: Ø Retention of manpower. Ø Motivating the team to ensure the sales target in met. Ø Briefing the team on a daily basis to ensure the team understands the importance SOPs Ø Ensure the team is groomed to move to the next level. Ø Grievance handling & solving issues. Ø Ensure the Training Certification of team members. Process Indicators: Ø Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers). Ø Ensuring the Quality Audits done on day to day basis. Ø Implementation of SOPs. Ø Effective utilization of the manpower by means of effective charting out the duty rooster. Ø Integrity, cost controllable & Waste Management. Ø Ensuring 90% score in the Management Visit Report. Customer orientation: Ø Ensure all the Customer complaints are resolved. Ø Analysis of Customer database complaints & drive the footfall in the cafes. Ø Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus. Ø Ensuring the Training norms are met. Ø Ensuring 90% score in the Management Visit Report. Pay: ₹20,000.00
- ₹35,000.00 per month Benefits:
- Health insurance
- Life insurance
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4m1lzp