Customer Service Representative, Kanpur

Job Title: Customer Service Agent– English Location: Noida, India Department: Call Center Agent Shift: Rotational US Shift Offs: Rotational Mode: Work from Office Start Date: Immediate Key Responsibilities: • Provide real-time verbal interpretation between LPE customers and English-speaking representatives, ensuring clarity and accuracy.• Assist customers in understanding complex processes, instructions, or service information with clarity and empathy. • Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution). • Maintain strict confidentiality and professionalism during calls.• Help document and relay customer issues or needs clearly to internal stakeholders. • Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met. • Support training sessions or meetings involving participants when required. Required Skills&Qualifications:• Fluency and strong proficiency in English (spoken and written). • Prior experience as a customer service agent, translator, or bilingual support agent preferred. • Strong interpersonal and communication skills with the ability to manage conversations professionally and sensitively.• Familiarity with interpreting in a customer service or operational environment is a plus. • High level of attention to detail, particularly in conveying tone, intent, and context accurately. • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. • Comfortable using digital tools such as Microsoft Teams, CRM platforms, or other communication systems.