Customer Support Intern Kanpur

Location: Remote

Company
- Talent Gum

Industry: E- Learning

Employment Type: Internship

Role: Intern – Customer Support

Internship Duration: 3 Months

About Talent Gum :

Talent Gum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.

Role Overview

We are looking for a proactive and enthusiastic Customer Support Intern to assist the support team in handling day-to-day customer interactions and operations. This internship is ideal for candidates who want hands-on experience in customer support, communication, and process coordination in a fast-growing EdTech environment.

Key Responsibilities

Assist in handling customer queries via calls, chats, and emails in a timely and professional manner

Support the team in resolving customer issues and providing appropriate solutions

Escalate complex queries to senior team members when required

Maintain and update customer interaction records in CRM systems

Follow up with customers to ensure query resolution and satisfaction

Coordinate with internal teams (Sales, Operations, Academics) for issue resolution

Help ensure adherence to SLAs and service quality standards

Collect customer feedback and share insights for process improvement

Required Skills & Qualifications

Graduate / Final-year student / Freshers can apply

Strong verbal and written communication skills

Customer-first mindset and willingness to learn

Good problem-solving and multitasking abilities

Attention to detail and organizational skills

Ability to work in a rapid-paced setting

Preferred Skills (Valuable to Have)

Interest in EdTech or customer experience roles

Familiarity with CRM or ticketing tools (basic knowledge is a plus)

What You’ll Gain

Monthly stipend: ₹7,000 – ₹10,000 (based on skills, performance, and availability)

Certificate of completion

Hands-on learning and mentorship from industry professionals

Opportunity for full-time conversion based on performance Apply on Kit Job: kitjob.in/job/4mxmx0