Customer Quality Engineer Puducherry

Customer

Complaints Handle customer complaints (0 km, warranty, line issues). Lead 8D problem-solving and submit reports on time. Coordinate with internal teams for root cause analysis. OEM Customer Handling Serve as SPOC for MSIL, KIA, Hyundai, and Tata Motors. Attend customer meetings, audits, and reviews. Manage visits, containment actions, and feedback closure. Problem

Solving & Corrective Action Use tools like 8D, 5 Why, Fishbone, PFMEA. Implement and verify permanent corrective actions. Warranty & Field Issues Analyze warranty returns and field failures. Identify trends and submit analysis reports. Documentation & Compliance Maintain Control Plans, FMEA, and Work Instructions. Ensure compliance with IATF 16949 and OEM requirements. Customer

Portals Manage OEM portals. Upload reports, actions, and quality data. Internal

Coordination Work with Production, Quality, Supplier Quality, and R&D.; Ensure containment actions like sorting and rework. Audits & Improvement Participate in audits and LPAs. Drive improvements (Kaizen, Poka-Yoke). KPIs & Customer Satisfaction Improve PPM, reduce warranty issues. Meet customer quality targets and scorecards. Apply on Kit Job: kitjob.in/job/4mfa0x