Application Support Engineer (Greater Kailash)

Hiring Application Support Engineers with a big 4 firm having experience in Imanage and Litera

Experience
- 2-6 years Location
- Bangalore/Gurgaon

Key Responsibilities
- Lead support for DMS platform (MySQL, .NET, Python, Azure VM, iManage).
- Resolve document ingestion, indexing, content search, permissions, iManage integrations.
- Ensure high availability for content management operations.
- Guide engineers, ensure compliance/governance for document handling.
- Participate in on-call rotation and rotating shifts.
- Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
- Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
- Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
- Application Deployment: Assist in code migrations, system configuration changes, and software releases.
- Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
- Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
- User Support: Provide prompt, clear communication to internal users and clients regarding issue status

If you find the role compelling please share your updated resume. Apply on Kit Job: kitjob.in/job/4ncdox