Apprentice – Front Office (Trainee) (Bengaluru)

Job Description

Key Responsibilities Guest Services
- Welcome guests warmly and assist with check-in/check-out procedures under supervision.
- Handle guest queries, give hotel information, and guide them to facilities/services.
- Coordinate luggage assistance with the Bell Desk when required.
- Assist in managing guest requests and ensuring timely follow-up. Operational Tasks
- Support in preparing guest registration cards, keys, and welcome amenities.
- Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).
- Observe handling of reservations, walk-ins, room allocation, and upselling techniques.
- Monitor lobby cleanliness and report any issues to housekeeping or engineering. Communication & Coordination
- Coordinate with housekeeping for room readiness and with other departments for guest needs.
- Assist in answering telephone inquiries politely and professionally.
- Learn daily shift handover procedures and assist in preparing reports. Learning & Development
- Participate in training on PMS operations, guest communication skills, and brand standards.
- Shadow Guest Service Associates and Duty Managers to understand workflow.
- Learn complaint-handling and service recovery techniques. Qualifications

- Hotel Management student / recent graduate or Diploma Holder
- Prior internship in front office is an advantage but not mandatory Additional Information

- Solid communication and interpersonal skills
- Pleasant personality and guest-focused attitude
- Basic computer knowledge
- Willingness to learn and follow instructions
- Confidence and professionalism Apply on Kit Job: kitjob.in/job/4n1wxs