Associate Operations – CSA (Bengaluru)

Job Description – Lead Conversion ExecutiveRole SummaryWe are looking for dynamic and customer-focused professionals to manage the Lead Conversion Process. The role involves handling customer inquiries related to skincare and cosmetology services, resolving queries, and converting leads into walk-in appointments through effective communication and relationship-building.
- Key ResponsibilitiesHandle inbound and outbound customer calls regarding skincare and cosmetology-related services.
- Understand customer requirements and provide accurate information about services and treatments.
- Convert inquiries into confirmed walk-in appointments and drive lead closures.
- Resolve customer concerns professionally while ensuring a positive customer experience.
- Maintain accurate call records and update customer information in the CRM system.
- Ensure high levels of customer satisfaction and service quality at all times.
- Compensation & BenefitsSalary: ₹21,000 per month
- Work Mode: Work from Office
- Working Days: 6 Days a Week
- Weekly Off: 1 Rotational Week Off
- Shift: Rotational Shift
- Eligibility CriteriaGraduate from any stream or discipline.
- Immediate joiners preferred.
- Minimum 1 year of experience in Sales, Lead Conversion, Customer Service, or a related field.
- Candidates with a Sales background or Cosmetology/Skincare industry experience will be preferred.
- Strong communication skills in English + any one of the following languages:
- Kannada
- Hindi
- Bengali
- Marathi
- Gujarati
- Required SkillsExcellent communication and interpersonal skills.
- Strong convincing and negotiation abilities.
- Customer-centric approach with problem-solving skills.
- Basic knowledge of CRM tools and call documentation.
- Ability to work in a target-driven workplace.
- Preferred SkillsExperience in lead generation, lead conversion, or telesales.
- Exposure to the skincare, beauty, wellness, or cosmetology industry.
- Ability to build rapport and maintain customer relationships effectively. Apply on Kit Job: kitjob.in/job/4n668d