Program Manager - Student Experience (Hostel facility) …, Bengaluru

Role Summary Drive student experience excellence across our managed hostel facilities by leading programs, optimizing operations, and ensuring high-quality service delivery through data-driven decisions and continuous improvement. This role requires frequent travel across locations. Key Responsibilities & KPIs ● Program Management & Execution ○ Lead end-to-end initiatives; ensure timely delivery and execution across campuses ● Operational Excellence ○ Identify gaps, implement SOPs, and drive process standardization and efficiency ● Student Experience (CSAT) ○ Maintain high satisfaction (CSAT ≥ 4) through consistent service quality and improvements ● Data & Performance Tracking ○ Monitor KPIs, analyze trends, and drive data-backed decision-making ● Quality Assurance ○ Ensure adherence to standards across all operational and experience touchpoints ● Stakeholder & Team Management ○ Collaborate with cross-functional teams; train and mentor on-ground teams ● Escalation Handling ○ Act as POC for critical issues and ensure timely resolution ● Travel & On-Ground Audits ○ Travel across locations to audit operations and enhance student experience Eligibility & Skills ● Bachelor’s/Master’s in Business / Operations or related field ● 4+ years in operations/program management (student housing/hospitality preferred) ● Solid project management and execution skills ● Proficiency in Excel and data analysis ● Excellent communication & stakeholder management ● Knowledge of Lean/Six Sigma is a plus Willingness to travel frequently Pay: ₹1,000,000.00
- ₹1,400,000.00 per year Application Question(s)
- What is your current and expected annual CTC?
- What is your notice period? Work Location: In person Apply on Kit Job: kitjob.in/job/4n6mw2