Customer Service Associate/Intern (Bengaluru)

Location: Bengaluru (Indiranagar) Department: Customer Experience / Operations Reports to: Customer Success Manager / Operations Manager Experience: Fresher to 1 Year Employment Type: Internship & Full time

About Confidential company Confidential company is reimagining how India learns driving and experiences car ownership. From structured driving programs to car buying and selling within a trusted community, Confidential company is building a tech-enabled mobility ecosystem for first-time drivers. With strong early traction and a growing customer base, we are scaling our operations and looking for passionate people to help deliver an exceptional customer experience.

Role Overview As a Support Intern / Associate, you will be the first point of contact for customers and help ensure a smooth experience throughout their journey with Confidential company. You will assist customers with queries, coordinate with internal teams, and support day-to-day customer operations. This role is ideal for freshers looking to start their career in customer support, operations, or customer success.

Key Responsibilities Customer Support & Experience Respond to customer queries via calls, WhatsApp, and email. Assist customers with class scheduling, rescheduling, and general service-related questions. Provide timely updates and ensure customer concerns are addressed effectively. Maintain a friendly, professional, and customer-first approach. Support customers from onboarding to course completion. Gather customer feedback and share insights with the team. Help improve the overall customer experience through proactive support.

Operations Support, Process & Reporting Coordinate with instructors and internal teams for smooth service delivery. Maintain accurate records of customer interactions and service requests. Update spreadsheets and internal trackers regularly. Track daily customer requests and resolutions. Assist in preparing basic reports and operational updates. Follow standard operating procedures and support process improvements.

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