Technical Program Manager, Google Cloud Business Platforms, …, Bengaluru

Technical Program Manager, Google Cloud Business Platforms, Production Support Location: Bengaluru, Karnataka, India Experience Level: Advanced Share:
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- Bachelor's degree in a technical field, or equivalent practical experience.
- 8 years of experience managing cross-functional projects and 5 years of direct supervisory experience.
- Experience implementing, troubleshooting, and supporting Linux/Unix systems, web servers, data storage, and internet-based applications. Preferred qualifications:
- Experience in program management and production support, ensuring project delivery and technical reliability across portfolios.
- Excellent planning and leadership skills, along with the ability to navigate ambiguity and define organizational direction.
- Excellent stakeholder management and communication skills, and ability to maintain customer focus and drive business results. About the job A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities
- Lead a global 24/7 technical support team of Program Managers, establishing the strategic direction and priorities while fostering continuous technical development and operational excellence to ensure excellent customer service.
- Partner cross-functionally with Product and Engineering to advocate for customers through data-driven insights, identifying key innovation opportunities and escalating critical product or operational issues within the organization.
- Manage high-impact production incidents in real-time alongside Engineering and SRE, while collaborating with local Sales and Operations teams to track and further enhance overall program performance and efficiency.
- Establish the governance and communication standards to drive executive decision-making, mitigate dependencies, and manage a program portfolio targeting significant business impact and organizational resource stewardship.
- Drive strategic change management to increase program velocity across multiple teams, ensuring organizational gains and the effective deployment of both human and machine resources. Additional Information Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy. Google is proud to be an equal chance and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Apply on Kit Job: kitjob.in/job/4na3ag