Fulfillment Centre Manager, Yamuna Nagar

STYLI is a digital-first fashion and lifestyle e-commerce platform launched in 2019 by the Landmark Group, headquartered in Dubai. Operating across the GCC and India, STYLI offers 25,000+ styles across apparel, footwear, and accessories— serving fashion-forward customers through a seamless, mobile-first online marketplace. With a relentless focus on affordability, trend relevance, and customer experience, STYLI is one of the fastest-growing fashion platforms in the region.1. End-to-End Fulfilment Operations - Oversee all warehouse operations including inbound receiving, storage, inventory control, and outbound dispatch across all STYLI fulfilment nodes. - Manage multiple fulfilment centres and 3PL partner sites, ensuring standardized processes and operational consistency.- Drive seamless order processing, pick-pack-ship execution, and same-day/next-day fulfilment targets. - Develop and implement SOPs and operational playbooks to sustain scalability during peak seasons. 2. Team Leadership&People Management - Lead, coach, and develop a high-performing operations team across multiple locations, including shift supervisors, floor leads, and support staff. - Define clear KPIs, conduct structured performance reviews, and cultivate a results-driven, safety-first culture. - Own workforce planning, staffing, and training programs to ensure operational readiness at all times.- Foster team engagement, reduce attrition, and build internal leadership pipelines. 3. Inbound&Outbound Operations - Optimize inbound logistics covering vendor shipments, GRN processing, quality checks, and put-away efficiency. - Drive outbound performance including dispatch adherence, carrier handoff accuracy, and real-time tracking. - Identify and eliminate bottlenecks in turnaround time (TAT) and throughput across all operational stages.4. Inventory Management - Maintain inventory accuracy at 99%+ across all warehouses through regular cycle counts, stock audits, and variance analysis. - Design and enforce shrinkage control frameworks and damage prevention protocols. - Collaborate with Category and Planning teams to optimize stock allocation, replenishment, and returns processing.5. Vendor&3PL Management - Build and manage strategic relationships with 3PL providers, freight forwarders, and logistics vendors. - Negotiate SLAs, commercial terms, and escalation frameworks with all external partners. - Conduct regular performance reviews using scorecards and enforce accountability mechanisms.6. Budgeting&P&L Ownership - Develop and manage annual operational budgets covering warehousing, logistics, and manpower costs. - Own cost-per-order and cost-per-unit-shipped metrics, identifying opportunities for margin improvement. - Report budget performance vs. actuals to senior leadership with variance explanations and corrective plans.7. SLA&KPI Management - Define, track, and own all operational KPIs including OTIF, TAT, fill rate, and order accuracy across all nodes. - Present weekly and monthly performance dashboards to senior leadership with actionable insights. - Proactively identify risks to SLA compliance and drive mitigation before escalation.8. Stakeholder Management - Serve as the primary operations interface for internal teams including Category, Finance, Technology, and Customer Experience. - Drive cross-functional alignment on fulfilment capacity, peak planning, and product launch readiness. - Manage escalations swiftly and ensure minimal disruption to customer-facing operations.9. Freight&Logistics Coordination - Oversee domestic and international freight operations ensuring compliance with documentation, customs, and regulatory requirements. - Optimize freight lanes, carrier selection, and transit timelines to balance cost and service level. - Monitor carrier performance and drive continuous improvement in last-mile delivery reliability.10. Continuous Improvement&Innovation - Champion a culture of continuous improvement using Lean, Six Sigma, and data-driven methodologies. - Lead automation and technology adoption projects including WMS upgrades, robotics evaluation, and process digitization. - Partner with the Technology team to enhance operational visibility through real-time dashboards and analytics.KEY PERFORMANCE INDICATORS OTIF (On-Time-In-Full) Order Fulfilment TAT Inventory Accuracy Cost per Order / Unit Shipped Warehouse Productivity SLA Adherence Across All Nodes Shrinkage&Damage Rate Vendor Performance Score Customer Experience Metrics QUALIFICATIONS&EXPERIENCE - Bachelor's degree in Supply Chain, Logistics, Operations Management, or a related discipline; MBA strongly preferred. - 8–12+ years of progressive experience in e-commerce or omnichannel retail supply chain and warehouse operations. - Demonstrated success in managing multi-site fulfilment networks and 3PL relationships at scale.- Hands-on proficiency with WMS, ERP systems (SAP / Oracle preferred), and BI/analytics tools. - Proven track record of leading large, multi-layered operations teams across geographies. - Experience managing P&L and operational budgets of significant scale.