Assistant Manager - Technical Support, Bawana

Key Deliverables Proactively providing technical support to the branches resolve issues related to VRF and other equipment, ensuring customer satisfaction. Authenticating root cause analysis of HVAC equipment failures and providing solutions to prevent repeated failures, particularly for VRF.Providing technical expertise for breakdown maintenance and re-commissioning of VRF. Leading the commissioning of new VRF, Ductables&Cassettes. Ensuring on-time commissioning and successful handover of equipment to customers. Providing operator training to customer teams post-commissioning. Regularly monitoring RMS (Remote Monitoring System) and using HVAC Analytics to generate quality calls with prescriptive action plans for the field teams, ensuring their timely implementation.Tracking and maintaining records of RMS alerts and quality call responses, ensuring that all RMS alerts are addressed on the same day of prediction. Generating monthly MIS reports by the 15th of every month and submit them to the location teams and customers with detailed remarks. Identifying, troubleshooting, and configuring non-functioning RMS gateways to ensure a minimum uptime for all connected chillers under the branch.Connecting and configuring additional chillers to RMS as per the plan. Reviewing and coordinating with the spare parts and logistics teams to ensure that the minimum stock level of spare parts in warehouses is maintained. Conducting monthly reviews of warehouse stock levels and ensure the timely availability of spare parts for services.Providing technical support to field engineers in identifying spare parts when needed, especially when the parts are not available in the e-parts catalog. Conducting technical training sessions for VL engineers, service vendor technicians, and SSPs (Service Support Personnel) on HVAC equipment. Actively participating in industry forums such as ISHRAE and ASHRAE, attend seminars and training sessions on new technologies.