Customer Support Co -Ordinator - Hindi (Kerala)

Customer Support Co -Ordinator – Hindi<\/span> <\/span> <\/span> <\/div> <\/span> <\/span> <\/div> Location: Infopark, Kochi<\/span> <\/span> <\/span> <\/div> Salary: ₹20,000 – ₹28,000 per month<\/span> <\/span> <\/span> <\/div> Qualification: Graduation (Mandatory)<\/span> <\/span> <\/span> <\/div> Experience: Fresher / 1 to 3 years (BPO / Customer Support – Hindi Process)<\/span> <\/span> <\/span> <\/div> Excellent Hindi communication skills (Mandatory)<\/span> <\/span> <\/span> <\/b> <\/div> Good English communication skills (spoken and written)<\/span> <\/span> <\/span> <\/b> <\/div> <\/span> <\/span> <\/div> <\/span> <\/span> <\/div> Shift Details<\/span> <\/span> <\/b> <\/span> <\/span> <\/span> <\/div>
- Female Candidates: 9:00 AM – 7:00 PM<\/span> <\/span> <\/span> <\/span> <\/span> <\/li>
- Male Candidates: 2:00 PM – 12:00 AM<\/span> <\/span> <\/span> <\/span> <\/span> <\/li>
- 5 Days | 2 Days off<\/span> <\/span> <\/span> <\/li> <\/ul> <\/span> <\/span> <\/div> Job Overview<\/span> <\/span> <\/span> <\/b> <\/div> <\/span> <\/span> <\/div> We are looking for a Customer Support Co -Ordinator (Hindi Process) who will act as the primary point of contact for customers. The role involves handling customer interactions, resolving queries efficiently, and ensuring a high level of customer satisfaction through effective communication and problem -solving.<\/span> <\/span> <\/span> <\/div> <\/span> <\/span> <\/div> This is an excellent opportunity for candidates who are fluent in Hindi and English and are looking to start or grow their career in the BPO / Customer Support domain.<\/span> <\/span> <\/span> <\/div> <\/span> <\/span> <\/div> Key Responsibilities<\/span> <\/span> <\/span> <\/b> <\/div> 1. Handle inbound and outbound customer calls in a professional and courteous manner<\/span> <\/span> <\/span> <\/span> <\/li> 2. Address customer inquiries promptly, accurately, and efficiently<\/span> <\/span> <\/span> <\/span> <\/li> 3. Understand customer requirements and guide them in utilizing products/services effectively<\/span> <\/span> <\/span> <\/span> <\/li> 4. Provide clear and accurate information regarding products, services, and processes<\/span> <\/span> <\/span> <\/span> <\/li> 5. Follow up with customers to ensure timely resolution of queries and concerns<\/span> <\/span> <\/span> <\/span> <\/li> 6. Escalate complex issues to the appropriate team when required<\/span> <\/span> <\/span> <\/span> <\/li> 7. Maintain proper records of customer interactions and transactions<\/span> <\/span> <\/span> <\/span> <\/li> 8. Gather customer feedback and share insights with internal teams to improve service quality<\/span> <\/span> <\/span> <\/span> <\/li> 9. Ensure adherence to company policies, quality standards, and service levels<\/span> <\/span> <\/span> <\/span> <\/li> <\/ol> <\/div> <\/span>

Requirements<\/h3> 1. Graduation in any discipline (Mandatory) <\/span> <\/span> <\/span> <\/li> 2. Fresher or up to 3 years of experience in BPO / Customer Support (Hindi voice process preferred) <\/span> <\/span> <\/span> <\/li> 3. Experience in handling customer calls will be an added advantage<\/span> <\/span> <\/span> <\/span> <\/li> <\/ol> <\/span> <\/span> <\/div> Required Skills<\/b> <\/span> <\/span> <\/div>
- Excellent Hindi communication skills (Mandatory)<\/b> <\/b> <\/span> <\/span> <\/span> <\/li>
- Valuable English communication skills (spoken and written)<\/b> <\/b> <\/span> <\/span> <\/span> <\/li>
- Strong interpersonal and listening skills <\/span> <\/span> <\/span> <\/li>
- Ability to handle customers professionally and empathetically <\/span> <\/span> <\/span> <\/li>
- Basic computer knowledge and ability to work on CRM/tools <\/span> <\/span> <\/span> <\/li>
- Problem -solving attitude with attention to detail <\/span> <\/span> <\/span> <\/li>
- Ability to work in a fast -paced environment <\/span> <\/span> <\/span> <\/li> <\/ul> <\/span>

Perks<\/h3>
- Competitive salary package<\/span> <\/span> <\/span> <\/li>
- Opportunity to work in a professional environment at Infopark, Kochi<\/span> <\/span> <\/span> <\/li>
- Career growth and learning opportunities in the customer support/BPO industry<\/span> <\/span> <\/span> <\/li>
- Supportive team and structured training<\/span> <\/span> <\/span> <\/li> <\/ul> â ï¸ Note: Advenxa Recruitment does not charge any fees from candidates for job placements.<\/span> <\/span> <\/div> <\/div> <\/span> Apply on Kit Job: kitjob.in/job/4lzdtl