Assistant Manager Housekeeping (Willingdon Island)

About the Property Casino Hotel, located on Willingdon Island in Kochi, is part of the CGH Earth portfolio — a well-regarded hospitality group known for its sustainable, experience-driven luxury hotels and resorts across India. The property combines heritage charm with modern amenities, offering guests exceptional service and comfort in every stay. Job Summary The Assistant Manager – Housekeeping is responsible for assisting in the overall management and smooth functioning of the Housekeeping Department to ensure the highest standards of cleanliness, hygiene, guest comfort, and presentation across guest rooms, public areas, and back-of-house areas. The role involves supervising housekeeping operations, managing staff productivity, maintaining quality standards, and ensuring exceptional guest satisfaction in line with hotel policies and luxury hospitality standards. Key Responsibilities Operational Responsibilities
- Assist the Executive Housekeeper in managing day-to-day housekeeping operations.
- Ensure all guest rooms, corridors, public areas, and back-of-house areas are maintained to 5-star standards.
- Conduct regular inspections of rooms and public areas to ensure cleanliness, maintenance, and presentation standards.
- Monitor room status updates and coordinate closely with Front Office for room availability and guest requirements.
- Handle VIP room preparations and special guest requests.
- Ensure compliance with hygiene, sanitation, and safety standards. Team Management
- Supervise and guide housekeeping supervisors, room attendants, public area attendants, and outsourced staff.
- Prepare duty rosters, allocate work assignments, and monitor productivity.
- Conduct daily briefings and training sessions for housekeeping associates.
- Ensure grooming, discipline, and service standards are maintained.
- Assist in recruitment, onboarding, and performance evaluation of team members. Inventory & Cost Control
- Monitor usage of linen, guest supplies, cleaning chemicals, and housekeeping equipment.
- Assist in inventory management and stock control.
- Minimize breakage, wastage, and pilferage through effective controls.
- Coordinate with laundry and stores for smooth operations. Guest Service
- Handle guest complaints and special requests promptly and professionally.
- Ensure high levels of guest satisfaction and service recovery.
- Maintain effective coordination with Front Office, Engineering, Laundry, and Food & Beverage departments. Administration & Compliance
- Maintain housekeeping reports, checklists, logbooks, and records.
- Ensure adherence to hotel SOPs, health & safety regulations, and statutory requirements.
- Participate in audits and quality assurance programs. Desired Candidate Profile
- Degree/Diploma in Hotel Management or Hospitality Management.
- Minimum 4–6 years of housekeeping experience in a star hotel, with at least 1–2 years in a supervisory role.
- Strong leadership, communication, and team management skills.
- Valuable knowledge of housekeeping chemicals, cleaning procedures, and laundry operations.
- Familiarity with hotel PMS systems and housekeeping software.
- Ability to work flexible shifts and under pressure. Key Competencies
- Leadership & Team Management
- Attention to Detail
- Guest Service Orientation
- Time Management
- Problem Solving
- Operational Planning
- Communication Skills
- Quality Focus Working Conditions & Benefits
- Rotational shifts including weekends and holidays.
- Uniform, duty meals, and other hotel benefits as applicable.
- statutory benefits as per company policy. Pay: ₹30,000.00
- ₹35,000.00 per month Benefits
- Food provided Work Location: In person Apply on Kit Job: kitjob.in/job/4mvjfc