Assistant Manager Learning & Development (Madikeri)

Assistant Manager
- Learning & Development would be responsible for overseeing and managing training initiatives and related programming in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Role & responsibilities :
- Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, Sustainability, new team member orientation, departmental training, communication, leadership, hospitality Guest service, performance coaching & counselling, supervisory and managerial skills and train-the-trainer training.
- Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement.
- Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs
- Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
- Oversee and monitor all departmental training programs including, but not limited to food safety, job skills checklist, educational assistance, etc.
- Develop and distribute the monthly and annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment
- Work closely with Management to assess, evaluate and develop training and employee development efforts that support the goals and operational needs of the business.
- Works with department Heads to identify specific training needs, including job analysis, developing performance standards and training, and assisting with development of training/procedural manuals.
- Facilitates a comprehensive employee orientation, engaging new hires with Tamara policies, business goals and practices.
- Administers training programs in use, in house or outsourced, by tracking costs, participants, course preparation info, test schedules, completion data, etc.
- Monitors employee recognition programs, adjusting programs/plans as needed to obtain desired results and providing departments help with developing programs specific to their department and performance needs.
- Assists with development and facilitation of internship placement opportunities within Tamara
- Develops and maintains a professional working relationship with educational institutes, training or workforce development agencies . Preferred candidate profile
- Minimum ( 5 to 10) years of experience in Learning & Development/Training within the hospitality industry, with solid exposure to employee development, hotel operations training, stakeholder management, and leadership capability building. Apply on Kit Job: kitjob.in/job/4mvjch