Operations Executive (Kolhapur)

Job Title: Operations Executive (Hybrid with 2 days in office during the training than mostly WFH) Job Overview We are looking for a proactive and detail-oriented Operations Executive to join our team. This is a work-from-home opportunity ideal for candidates with strong written communication skills and a customer-first mindset. You will play a key role in ensuring seamless customer interactions and maintaining high service standards. Key Details
- Work Type: Hybrid with 2 days in office during the training than mostly WFH
- Office Location: Jasola Apollo (South Delhi)
- Shift: Night Shift (Rotational)
- Contract Duration: 1 Year
- Compensation: ₹22,000 – ₹25,000 CTC
- Experience Required: 1–2 years Roles & Responsibilities
- Handle customer queries through chat platforms (Tawk, website, and mobile application) in a timely and professional manner
- Provide accurate information, issue resolution, and customer guidance
- Ensure high customer satisfaction (CSAT) through prompt and effective responses
- Follow defined SOPs and response guidelines while handling customer interactions
- Identify recurring issues and share feedback for operational and process improvements
- Coordinate with internal teams to ensure smooth day-to-day operations
- Assist in session scheduling, tracking, and operational follow-ups
- Maintain and update operational records, reports, and trackers using Microsoft Excel
- Perform basic data management, report preparation, and MIS-related activities
- Monitor operational workflows and escalate issues when required
- Support process optimization initiatives and maintain operational efficiency
- Ensure timely completion of assigned operational tasks and responsibilities Mandatory Skills
- Excellent written communication skills (transparent, concise, and grammatically correct)
- Basic computer proficiency (typing speed, MS Office, chat tools) Desired Skills
- Prior experience in chat support / customer support / operations
- Familiarity with tools like Tawk.to, CRM systems, or ticketing tools Selection Process
- HR Round
- Operations Round Who Should Apply? If you are comfortable working night shifts, enjoy solving customer problems, and can communicate effectively in writing, this role is a great fit for you. About Trivium: Trivium is a 5000+ people strong company. In a short span, we have established a strong reputation and long-term client relationship with some of the pioneers in the education industry. Our pool of experts has proficiency in an array of subjects with an understanding of State and Common Core standards in the US and the Central and State boards in India. Apply on Kit Job: kitjob.in/job/4m6sjs