Client Servicing Executive (Kolhapur)

About Pangolin Pangolin is a systems-first B2B agency that helps tech, SaaS, and analytics brands communicate brilliantly, move rapid, and win over industries once considered “boring.” We’re renowned for our process obsession, high-volume output, and ability to combine strategic structure with creative freedom. Our teams deliver a premium experience powered by technology, a growth mindset, and relentless pursuit of improvement.

Be The Connector. Be The Difference. You’re more than a coordinator: you’re the relationship anchorpowering trust, clarity, and proactive impact at every touchpoint between our team and clients. You’ll set standards, spot opportunities, and hold context for every partnership moment from onboarding to growth. Your Mission
- Orchestrate client relationships and onboard new accounts with precision and warmth.
- Deliver proactive service, anticipate needs, close feedback loops, and ensure continuous improvement.
- Enable creative excellence by translating client goals into actionable briefs and shield team focus.
- Champion commercial growth identify and act on upsell/cross-sell opportunities in partnership with senior leadership.
- Take ownership of client success metrics CSAT, NPS, retention, and project impact.
- Act as a sector and strategic ally share insights, trends, and drive business wins.
- Own onboarding and change management drive transitions and frequent engagement.
- Communicate omni-channel with clarity, empathy, and confidence.
- Build culture as a partner to both clients and colleagues.

Qualifications
- Experience: 2+ years in client service, account management, or agency-side communication, preferably B2B, SaaS, or tech.
- Education: Bachelor’s degree in Business, Marketing, Communications, or comparable discipline; certifications in CRM, project management, or client service (preferred).
- Tools: Mastery of Google Workspace, with experience using any project management tools and CRM platforms.
- Skills: Outstanding communicati Apply on Kit Job: kitjob.in/job/4mjwb4