Information Technology Support Engineer (Kolkata)

Job Title: IT Support Engineer Shift: EST (Eastern Standard Time) Type: Full-Time Experience Required: 3–5 Years

Location: Remote Job Summary: We are seeking experienced IT Support Engineers with robust backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization.

Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Key Responsibilities:
- Provide L1/L2/L3 technical support to MSP clients remotely during the EST shift
- Troubleshoot and resolve issues related to:
- Microsoft 365 (Exchange Online, Teams, Share Point, One Drive)
- Strong knowledge of Windows Server, Active Directory, DNS/DHCP, Group Policy.
- Windows and Linux operating systems (user profile issues, boot failures, services, etc.)
- Endpoint protection and security tools (e.g., Threat Locker, Microsoft Defender)
- Network connectivity, DNS/DHCP issues, VPN access, and firewall rules
- Authentication and access control (MFA, SSO, Azure AD)
- Perform user and license management through Microsoft 365 Admin Center and Azure AD
- Proficiency with remote monitoring and management tools (e.g., N-able, Datto, Kaseya, Ninja One). Document all technical procedures and solutions in IT Glue or equivalent documentation platforms
- Manage tickets via tools like HaloPSA, Service Desk, or other MSP ticketing systems
- Work with backup and disaster recovery tools as needed
- Coordinate with senior engineers or vendors for complex escalations
- Support client-side hardware/software installations and remote troubleshooting
- Perform regular maintenance tasks and patch management
- Enforce security policies and configuration compliance across user endpoints Apply on Kit Job: kitjob.in/job/4n5xqg