Customer Support Inbound // Day Shift - Kolkata

Job Title: Customer Support
- Inbound // Day Shift
- Kolkata

Location: Kolkata (Work From Office)

Experience: 6 months
- 2 Years

Employment Type: Full-Time

Mode of Interview: F2F

Summary:

We are seeking a customer-focused and detail-oriented Inbound Customer Support Executive to handle incoming calls from customers. The role involves addressing customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and timely support.

Responsibilities:


- Make outbound calls (100-150 Per day) to candidates in a professional and efficient manner.


- Share accurate, explicit, and complete information using the appropriate tools and resources.


- Understand candidate queries, provide timely resolutions, or escalate issues to the concerned team when required.


- Maintain and update detailed records of all interactions in Excel.


- Prepare and manage daily, weekly, and monthly MIS reports using Excel.


- Ensure adherence to process guidelines and maintain high quality and productivity standards.


- Location: (New Alipore, Salt Lake Kolkata) Work From Office


- Note
- Only Kolkata candidates are eligible.

Requirements Requirements:


- Bachelor's degree in any field


- Min 06 months to 1 year experience in BPO or Tele calling or Tele sales Industry.


- Must have laptop or desktop with 8 GB RAM


- Must have stable wifi/ network connection

Benefits Salary : Upto Rs. 14000 take home

Day shift (9:30 AM – 6:30 PM)

6 days Working (2nd & 4th Saturday & Sunday off)

Note: Please do not apply if you are looking for WFH Apply on Kit Job: kitjob.in/job/4n8cnf