Manager (Kharar)

Job Title: Deputy Manager – Admissions Call Center Location: Chandigarh University, Chandigarh Department: Admissions / Inside Sales Role Overview Chandigarh University is seeking a results-driven and strategic Manager – Admissions Call Center to lead large-scale inside sales operations. The role is accountable for driving admission revenue, optimizing lead conversion, and ensuring high-performance team execution within a fast-paced, target-oriented environment. The incumbent will manage a team of 50–80 Admission Counselors , supported by Team Leaders , and will be responsible for achieving aggressive enrollment targets through structured sales processes and operational excellence. Key Responsibilities 1. Revenue & Sales Performance Management
- Own and deliver monthly, quarterly, and annual admission revenue targets
- Track and improve key sales metrics such as conversion ratios, revenue per counselor, and funnel efficiency
- Implement robust daily/weekly performance tracking systems
- Drive continuous improvement in lead-to-admission conversion 2. Lead Management & CRM Excellence
- Design and execute strategic lead allocation frameworks based on counselor performance and specialization
- Ensure timely follow-ups, pipeline movement, and effective closure strategies
- Monitor lead aging, leakage, and drop-offs; take corrective actions
- Enforce CRM hygiene, reporting accuracy, and data-driven decision-making 3. Team Leadership & Performance Optimization
- Translate organizational targets into actionable team and individual KPIs
- Conduct daily huddles, performance reviews, and structured coaching sessions
- Mentor and develop Team Leaders to enhance team productivity and conversion efficiency
- Foster a high-performance, accountability-driven culture 4. Operations & Process Excellence
- Ensure adherence to defined sales processes, scripts, and compliance standards
- Optimize call center operations for efficiency, productivity, and quality
- Collaborate with marketing teams to maximize ROI on lead generation campaigns 6. Team Management & Workforce Stability
- Effectively manage large teams in high-pressure admission cycles
- Monitor and control attrition, absenteeism, and engagement levels
- Ensure morale, motivation, and retention through structured interventions Candidate Profile
- Experience: 8+ years in edtech , education , edutech, college, university,telesales, inside sales, admissions, or call center operations
- Proven track record of managing large teams and delivering aggressive revenue targets
- Solid analytical mindset with expertise in performance metrics and sales dashboards
- Demonstrated leadership in high-pressure, target-driven environments
- Excellent communication, coaching, and stakeholder management skills
- Education: Graduate (mandatory) Key Competencies
- Sales Leadership & Revenue Ownership
- Data-Driven Decision Making
- Team Management at Scale
- CRM & Funnel Optimization
- Problem Solving & Execution Excellence
- High Resilience & Pressure Handling How to Apply Interested candidates can share their resume at: Immediate joiners are strongly encouraged to apply. Apply on Kit Job: kitjob.in/job/4n9mxp