BizOps Manager (Kozhikode)

BizOps Manager:

About Multiplier At Multiplier, we’re pioneering the future of global employment. Our platform empowers companies to hire and manage talent anywhere in the world — while simplifying compliance, payroll, and perks. Backed by Sequoia, DST, and Tiger Global, we’re transforming how companies scale globally.

About the Role We are looking for a BizOps Manager to serve as the lead designer and technical strategist of our internal operational "engine." This is a high-impact role for a person with prior Salesforce & Servicecloud expertise who thrives at the intersection of business strategy and technical execution. You won’t just be documenting workflows; you will be responsible for the architectural integrity of how Multiplier scales. You will deconstruct complex domains—Payment Operations, Benefits, Mobility, and AR/AP—and translate them into a high-performing Salesforce environment. You are the "bridge" who can talk API integrations with developers and ROI with the C-Suite.

What You’ll Do Architectural Strategy & Design
- End-to-End Solutioning: Design the "Future State" architecture for global operations, ensuring that Salesforce (specifically Service Cloud) is configured to handle complex, multi-entity workflows.
- The Technical Bridge: Translate high-level business requirements into technical specifications, including custom objects, complex Flow logic, and integration points with Fintech stacks.

Operational Engineering
- Workflow Automation: Take full ownership of building and maintaining sophisticated Salesforce Flows and automation tools that reduce manual touchpoints across our customer lifecycle.
- SLA & Metric Infrastructure: Build the tracking architecture to monitor KPIs and Service Level Agreements (SLAs), ensuring the system enforces accountability automatically.

Stakeholder Management & Leadership
- Cross-Functional Alignment: Act as the primary liaison between BizOps, Product, Finance, and GTM Systems. You ensure that a change in a b Apply on Kit Job: kitjob.in/job/4n2r0a