Assistant Key Account Manager - Virtual Bancassurance HDFC, Lucknow

Role description A Position Overview Position Title Assistant Key Account Manager - HDFC Asset Channel Department HDFC Relationship Channel Level/ Band AM Grade 304 B Organizational Relationships Reports To Area Manager Supervises C Job Dimensions Geographic Area Covered HDFC Bank RelationshipStakeholders Internal HDFC Bank Relationship Supervisors External D Key Result Areas Organization process Key contributions Frequency Training Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvementTraining to improve sales Daily / Monthly Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularlyConducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. Daily / Monthly MIS Prepare the Quality MIS Ensure the MIS is published to the relevant stakeholders on time. Daily/ Weekly/ Monthly Others Assist in preparation of process notes or system requirementsProjects to improve overall lead quality E Skills Required Technical Good Knowledge of MS Office / MS Excel Behavioral Essential Desired Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills Relationship Building skillsDecision making skills Advance Excel skills F Incumbent Characteristics Essential Desired Qualification Graduation Post-Graduation Experience At least 3-5 years of experience in call centre industry, in Quality / Training process. Any industry