Crm Head Lucknow

– CRM HeadPosition:

CRM Head

Salary

Up to ₹60,000 per month

Industry

Real Estate / Construction

Job Summary

We are seeking an experienced and customer-focused CRM Head to lead the Customer Relationship Management department. The candidate will be responsible for handling customer concerns, managing a CRM team, coordinating with internal and external stakeholders, and ensuring smooth communication between customers and the organization. The role also requires dealing with government officials regarding customer-related matters and maintaining high standards of customer satisfaction.

Key Responsibilities Handle and resolve customer queries, complaints, and escalations efficiently. Manage direct and indirect interactions with customers professionally. Lead and supervise a team of 4 CRM executives/members. Coordinate with internal departments such as Sales, Accounts, Legal, Projects, and Administration for smooth customer support operations. Coordinate with external agencies and authorities whenever required. Draft skilled emails, letters, and official communication related to customer matters. Attend and manage customer phone calls and meetings. Maintain proper records of customer interactions and follow-ups. Meet and coordinate with government officials regarding customer-related issues and approvals. Ensure timely resolution of customer concerns and maintain customer satisfaction. Prepare reports related to CRM activities and pending cases. Support management in maintaining positive customer relations and company reputation.

Required Skills & Qualifications:

Robust communication and interpersonal skills. Good drafting and email writing skills. Leadership and team handling ability. Ability to manage difficult customer situations professionally. Knowledge of CRM processes and customer handling. Proficiency in MS Excel, Word, and email communication. Strong coordination and follow-up skills. Experience in the Real Estate or Construction industry preferred.

Experience:

Minimum 6–8 years of relevant CRM experience. Prior experience in handling teams and customer escalations preferred.

Education:

Graduate in any discipline. MBA or relevant skilled qualification will be an added advantage.

Pay: ₹40,000.00
- ₹60,000.00 per month

Work Location: In person Apply on Kit Job: kitjob.in/job/4n39na