Quality Analyst Lucknow

Roles and responsibilities:

Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors

Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.

Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.

Will be responsibility to meet Quality related service level monthly

Randomly monitor calls to ensure Client/TP standards are maintained.

Key Skill Set:

Good analytical skills

Ability to do multi-task

Ability to work well in and promote a team environment

People Management skills

Positive communication skills are required

Critical Competencies:

Customer Service

Valuable analytical skills

Must be very valuable with data representation

Must be very good with MS Excel

Time Management

Ability to multi-task


- Apply on Kit Job: kitjob.in/job/4ncoa5