Planning Executive (Madhyamgram)

Job Overview: We are looking for a smart, customer-focused, and energetic Guest Relationship Executive (GRE) to join our team. The ideal candidate will be responsible for ensuring a positive guest experience by handling guest interactions, addressing queries, managing feedback, and maintaining high standards of hospitality and customer service. The candidate should possess excellent communication skills, a presentable personality, and the ability to build strong guest relationships. Key Responsibilities: Welcome and assist guests in a professional and courteous manner Ensure smooth guest handling and maintain a positive customer experience Handle guest inquiries, complaints, and feedback effectively Coordinate with internal departments to ensure timely guest service Maintain guest records and follow-up communications Assist in reservation handling and guest coordination when required Promote hospitality standards and enhance guest satisfaction Maintain proper grooming, etiquette, and professional conduct Support front office and operational activities as needed Ensure a warm and welcoming environment for all guests Required Skills & Competencies: Excellent verbal and written communication skills Strong interpersonal and relationship management abilities Customer service-oriented mindset Presentable personality with professional etiquette Ability to multitask and work in a fast-paced workplace Problem-solving and conflict-resolution skills Basic knowledge of MS Office and operational coordination Eligibility Criteria: Graduate in any discipline preferred Prior experience in hospitality, guest relations, front office, or customer service will be an added advantage Freshers with strong communication skills may also apply Apply on Kit Job: kitjob.in/job/4n7xb2