Planning Executive (Madhyamgram)

Job Overview: We are looking for a smart, customer-focused, and energetic Guest Relationship Executive (GRE) to join our team. The ideal candidate will be responsible for ensuring a positive guest experience by handling guest interactions, addressing queries, managing feedback, and maintaining high standards of hospitality and customer service.

The candidate should possess excellent communication skills, a presentable personality, and the ability to build strong guest relationships.

Key Responsibilities:

Welcome and assist guests in a professional and courteous manner

Ensure smooth guest handling and maintain a positive customer experience

Handle guest inquiries, complaints, and feedback effectively

Coordinate with internal departments to ensure timely guest service

Maintain guest records and follow-up communications

Assist in reservation handling and guest coordination when required

Promote hospitality standards and enhance guest satisfaction

Maintain proper grooming, etiquette, and professional conduct

Support front office and operational activities as needed

Ensure a warm and welcoming environment for all guests

Required Skills & Competencies:

Excellent verbal and written communication skills

Strong interpersonal and relationship management abilities

Customer service-oriented mindset

Presentable personality with professional etiquette

Ability to multitask and work in a quick-paced setting

Problem-solving and conflict-resolution skills

Basic knowledge of MS Office and operational coordination

Eligibility Criteria:

Graduate in any discipline preferred

Prior experience in hospitality, guest relations, front office, or customer service will be an added advantage

Freshers with strong communication skills may also apply Apply on Kit Job: kitjob.in/job/4n8oip