Customer Support Executive, Mangaluru

Job Title: Tr Customer Support Officer - BPO ( International Voice Process) Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (Work from office) Shift time: M-F (6.30 PM and 7.30 pm shift must be flexible for both) Two ways cabs available About US Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing(BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering canbe attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlaysProcess Skills: Respond to customer queries via inbound/outbound calls and emails within defined SLAs Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfactionPassionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Technical Skills: Graduate freshers with excellent communication skills Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phoneActive listening and probing skills Basic knowledge of Insurance Analytical skills