Technical Project Manager - Data Center (Remote) (Dehradun)

Why This Role Exists
- Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
- Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
- Tickets get lost between technical and commercial teams — this role closes that gap
- We are scaling and need a manager who can build process while staying hands-on with clients Key Responsibilities Client Ownership
- Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
- Lead client onboarding, scoping calls, and technical review meetings
- Translate client requirements into actionable work orders and internal tickets
- Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
- Build long-term relationships that reduce churn and increase account expansion Project & Ticket Management
- Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
- Create, assign, prioritize, and close tickets with clear documentation at every stage
- Track multi-workstream projects across planning, procurement, deployment, and sign-off
- Identify blockers early and coordinate cross-functional resolution without escalating everything upward
- Maintain a live project dashboard that clients and internal stakeholders can rely on Datacenter & Technical Operations
- Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
- Review and validate work orders for technical accuracy before client-facing delivery
- Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
- Ensure adherence to datacenter safety, change management, and access protocols
- Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight
- Track project budgets, flag overruns, and submit change orders when scope shifts
- Review vendor invoices and validate against approved work orders
- Assist in preparing quotes and SOWs for new client engagements
- Maintain procurement records and ensure contract compliance for hardware and services Team Management
- Manage a team of technicians and/or project coordinators remotely that work onsite.
- Set weekly priorities, conduct 1:1s, and run shift/resource planning
- Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
- Identify skill gaps and work with leadership on training and hiring plans Required Qualifications
- 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
- Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
- Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
- Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
- Experience owning project budgets, SOWs, or vendor purchase orders
- Proven ability to manage and develop a small technical team
- Strong written and verbal communication — you write tickets, emails, and client reports that are explicit the first time Preferred Qualifications
- Experience in a managed services, colocation, or cloud infrastructure environment
- Familiarity with DCIM tools, asset management systems, or CMDB platforms
- Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
- Exposure to ITIL practices or formal change management processes
- Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation Apply on Kit Job: kitjob.in/job/4mllsh