Customer Support Executive (Muzaffarpur)

Company Description Confidential company is an IT-based digital marketing company that helps brands of all sizes grow and succeed online through customized digital solutions. The company provides a full suite of services, including SEO, website design and development, paid advertising, social media management, AI-powered promotional video creation, and content marketing. By combining innovative technology with data-driven marketing strategies, Confidential company focuses on improving visibility, engagement, and return on investment for clients. With a client-centric, performance-driven approach and advanced use of AI, the company supports businesses in managing complex campaigns and achieving sustainable digital growth. Confidential company is based in India and serves clients globally across diverse industries. Role Description This is a full-time, on-site Customer Support Executive role based in Muzaffarpur. The Customer Support Executive will handle customer inquiries across channels (phone, email, chat, and online platforms), provide timely and accurate responses, and ensure high levels of customer satisfaction. Responsibilities include resolving basic technical and service-related issues, escalating complex cases to the appropriate teams, and documenting interactions in support systems. The role also involves guiding customers on Confidential company’s digital services, tracking and following up on open cases, and sharing feedback with internal teams to improve processes and offerings. The ideal candidate will collaborate closely with operations, technical, and marketing teams to ensure a smooth and positive customer experience. Qualifications Solid Customer Support and Customer Service skills, with a focus on clear communication and problem resolution. Experience in maintaining high levels of Customer Satisfaction and handling feedback professionally. Ability to manage Online Support channels, including email, chat, and social media inquiries. Basic Technical Support capabilities to troublesho Apply on Kit Job: kitjob.in/job/4m79g5