Operations Executive Bengaluru Urban

Job Title: Operations Executive (Hybrid with 2 days in office during the training than mostly WFH)

Job Overview

We are looking for a proactive and detail-oriented Operations Executive to join our team. This is a work-from-home opportunity ideal for candidates with solid written communication skills and a customer-first mindset. You will play a key role in ensuring seamless customer interactions and maintaining high service standards.

Key Details

Work Type: Hybrid with 2 days in office during the training than mostly WFH

Office Location: Jasola Apollo (South Delhi)

Shift: Night Shift (Rotational)

Contract Duration: 1 Year

Compensation: ₹22,000 – ₹25,000 CTC

Experience Required: 1–2 years

Roles & Responsibilities

Handle customer queries through chat platforms (Tawk, website, and mobile application) in a timely and qualified manner

Provide accurate information, issue resolution, and customer guidance

Ensure high customer satisfaction (CSAT) through prompt and effective responses

Follow defined SOPs and response guidelines while handling customer interactions

Identify recurring issues and share feedback for operational and process improvements

Coordinate with internal teams to ensure smooth day-to-day operations

Assist in session scheduling, tracking, and operational follow-ups

Maintain and update operational records, reports, and trackers using Microsoft Excel

Perform basic data management, report preparation, and MIS-related activities

Monitor operational workflows and escalate issues when required

Support process optimization initiatives and maintain operational efficiency

Ensure timely completion of assigned operational tasks and responsibilities

Mandatory Skills

Excellent written communication skills (explicit, concise, and grammatically correct)

Basic computer proficiency (typing speed, MS Office, chat tools)

Desired Skills

Prior experience in chat support / customer support / operations

Familiarity with tools like Apply on Kit Job: kitjob.in/job/4mg1zo