Assistant Manager – Services Delivery (Bengaluru Urban)

About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, Recent York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Objective of the Role We are looking for an Assistant Manager to lead our Webinar Operations function. The right candidate will bring a structured approach to operations, a strong focus on process improvement and performance management, and the ability to coordinate effectively across teams to ensure seamless delivery. This is a role for someone who takes ownership, works systematically, and continuously looks for ways to make the function more efficient and reliable.

Responsibilities: Operations & Process Management
- Design, document, and continuously improve end-to-end processes for webinar delivery — from session scheduling through to post-session execution
- Write detailed workflows and SOPs that bring consistency, clarity, and accountability to daily operations
- Identify gap Apply on Kit Job: kitjob.in/job/4morm2